Bia support

Bia is made by Allot Me Limited in the UK. If something isn’t working, or you have a question, email [email protected] and we’ll reply within 2 working days.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple or Google.

• iPhone: Settings, then your name, then Subscriptions, then Bia.
• Android: Google Play, then your profile picture, then Payments and subscriptions, then Subscriptions, then Bia.

Cancel at least 24 hours before your trial or plan renews. You keep everything until the end of the period you’ve paid for.

I’ve changed phone. How do I get my plot back?

Sign in to Bia on your new phone with the same email address. Your plot is saved to your account.

My plan isn’t showing on a new phone.

Open Bia, go to Settings, then Your plan, tap Join Bia, then tap Restore at the bottom. Use the same Apple ID or Google account you subscribed with.

How do I report someone or something?

Tap the three dots on their profile or post, then Report. You can also block them from the same menu. Or email [email protected]. We look at every report, normally the same day.

How do I delete my account?

See Delete your Bia account.

Is my plot private?

You choose: Settings, then Privacy, then who can see your plot (everyone, followers or only you). See the privacy policy for everything else.